DEX cooperates with valid, lawful requests from UK law enforcement and competent authorities in the UK. This page explains how to make a request and what we hold.
UK police forces, the National Crime Agency (NCA), Ofcom, and other competent UK authorities should send requests on official letterhead to:
legal@meetdex.net
Subject line: "Law Enforcement Request — [Force / Reference]"
Include: the legal basis (DPA 2018 Sch 2 Part 1, Investigatory Powers Act 2016, court order, RIPA notice, emergency disclosure under DPA s35(2)(b)), the specific user identifier(s), the data sought, and a custodian-of-records contact.
If a request relates to an imminent threat to life, mark it "EMERGENCY DISCLOSURE — RISK TO LIFE" and we will respond as soon as practicable, normally within 24 hours.
We honour preservation requests for up to 90 days pending a full disclosure request.
We notify users when their data is requested unless we are prohibited from doing so by law or court order, or notification would risk an investigation or someone's safety.
Aggregate numbers of requests received and complied with are published in our quarterly Transparency Report.
Last updated · May 2026