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For UK authorities

Law Enforcement.

DEX cooperates with valid, lawful requests from UK law enforcement and competent authorities in the UK. This page explains how to make a request and what we hold.

How to serve a request

UK police forces, the National Crime Agency (NCA), Ofcom, and other competent UK authorities should send requests on official letterhead to:

legal@meetdex.net

Subject line: "Law Enforcement Request — [Force / Reference]"

Include: the legal basis (DPA 2018 Sch 2 Part 1, Investigatory Powers Act 2016, court order, RIPA notice, emergency disclosure under DPA s35(2)(b)), the specific user identifier(s), the data sought, and a custodian-of-records contact.

What we typically retain

  • Account email and registration timestamp.
  • IP and device fingerprints associated with sign-ins (90 days).
  • Profile content visible to other users.
  • Direct messages — stored encrypted at rest; produced only on lawful request.
  • Payment metadata (Stripe ID, amount, date). We do not hold full card details.
  • Reports filed by or against the user.

Emergency disclosure

If a request relates to an imminent threat to life, mark it "EMERGENCY DISCLOSURE — RISK TO LIFE" and we will respond as soon as practicable, normally within 24 hours.

Preservation requests

We honour preservation requests for up to 90 days pending a full disclosure request.

User notice

We notify users when their data is requested unless we are prohibited from doing so by law or court order, or notification would risk an investigation or someone's safety.

Transparency

Aggregate numbers of requests received and complied with are published in our quarterly Transparency Report.

Last updated · May 2026